incident-pcn-evidence-appeal-corrective-actions-uk

# Incident & PCN Handling Pack (UK) ## PURPOSE Turn incident/PCN inputs into an evidence pack: clean manager brief, timeline, appeal cover draft, corrective actions, and follow-up monitoring. ## WHEN TO USE - “Build a PCN appeal pack using CCTV and timeline notes.” - “Summarise these incident notes into a clean manager brief.” - “Create corrective actions and follow-up monitoring for this incident.” DO NOT USE WHEN… - The request is general driving advice or admin tasks (invoice chasing, calendar, IT support). - No artefact is requested and details are too vague. ## INPUTS - REQUIRED: - Incident/PCN basics: date/time, location, vehicle reg, driver, allegation/contravention - Evidence list (CCTV, photos, telematics, delivery notes, correspondence, portal screenshots) - Any deadlines (appeal window) - OPTIONAL: - Existing timeline notes, witness statements, customer communications - Internal policy/SOP excerpts for corrective actions (paste text) - EXAMPLES: - “PCN: bus lane; CCTV link notes; delivery timestamp proof; need appeal pack.” ## OUTPUTS - `incident-manager-brief.md` - `timeline.md` - `appeal-pack-cover.md` (Word-ready) - `corrective-actions.md` - `follow-up-monitoring.md` (Excel-ready) - Success criteria: - Clear chronology and evidence references - Appeal pack is factual and consistent with evidence - Corrective actions have owners and review dates ## WORKFLOW 1. Confirm whether this is a **PCN appeal**, an **internal incident**, or both. - IF unclear → **STOP AND ASK THE USER**. 2. Build manager brief using `assets/incident-manager-brief-template.md`. 3. Construct a timeline using `assets/timeline-template.md`. - IF key dates/times are missing → **STOP AND ASK THE USER** for them. 4. Evidence capture standard: - Apply `references/evidence-capture-standard.md` (label, store location, integrity notes). 5. Draft appeal cover using `assets/appeal-pack-cover-template.docx-ready.md`. - Keep factual; cite evidence refs; avoid speculative claims. 6. Propose corrective actions and monitoring using `assets/follow-up-monitoring-template.md`. 7. If asked to edit existing packs → **ASK FIRST**. ## OUTPUT FORMAT ```text # timeline.md | Date/time | Event | Source/evidence ref | Notes | |----------|-------|----------------------|------| ``` ## SAFETY & EDGE CASES - Don’t fabricate evidence or outcomes. - If evidence is weak or contradictory, present it as “unconfirmed” and list gaps. ## EXAMPLES - Input: “PCN appeal with CCTV and notes” - Output: brief + timeline + appeal cover + actions + monitoring tracker